Mtown Responsible Gaming – Play Safe & In Control

Responsible gaming means enjoying online entertainment activities in a healthy, controlled, and balanced way. At mtown, we take this seriously because we understand that gaming should be a source of fun — not stress or financial hardship.

Many of our members play purely for leisure and personal challenge. However, we also recognise that without proper control, gaming habits can spiral out of hand for some individuals. That is why mtown provides a comprehensive suite of self-control tools, guides, and support for all members.

The core principles of responsible gaming at mtown are straightforward: set your limits, stick to them, and enjoy gaming within your means. We are here not only to give you the best gaming experience, but also to ensure that experience stays positive in the long run.

The first step to maintaining control is recognizing the warning signs early. Here are some indicators to watch for in yourself or someone you care about:

• Feel feel the need to play with more money to get the same level of enjoyment
• Often try chasing losses by continuing to play after a loss
• Lying to family or friends about the time and money spent on gaming
• Feel restless or easily irritable when unable to play
• Using money for basic necessities such as rent, bills, or food for gaming activity
• Game start affecting relationships, work, or responsibilities your daily
• Feel unable to stop even when intending to do so

One of the most effective ways to stay in control is to set deposit limits proactively, before you start playing. mtown allows you to set daily, weekly, or monthly deposit limits directly through your account settings.

Once the limit is set, the mtown system will automatically blocks any deposit that exceeds the limit you have set. This limit can be reduced immediately; however, increasing it requires a set waiting period to ensure your decision is fully intentional and not impulsive.

In addition to deposit limits, you can also set:

• Loss limit — the maximum amount you are willing to lose within a specified period
• Session limit — the maximum amount of time allocated for each gaming session
• Wagering limit — the maximum stake value per wager placed

Sometimes, all we need is a little time away from the platform. mtown offers two distinct options to help you take a break:

Self-Break (Cool-Off Period) — Temporary break options of 24 hours, 7 days, 30 days, or up to 6 months. During this period, your account will be fully suspended and you will not receive any promotional communications from us. You may still withdraw your remaining balance during this time.

Self-Exclusion — A more permanent option for those who feel they need a longer break or complete separation from the platform. Self-exclusion can be set for a minimum of 6 months up to 5 years, or permanently. During this period, your account will be fully closed and any attempts to re-register will be blocked.

Mtown takes firm measures to ensure our platform remains inaccessible to individuals under 18 years of age. Our registration process requires strict identity verification, and any account suspected of belonging to an underage user will be investigated and closed immediately.

If you share a device with younger family members, we strongly recommend the following steps:

• Always log out of your mtown account after finishing a gaming session
• Do not save password in the browser on shared devices
• Use parental control software to block access to gaming sites on children's devices
• Ensure credit card or bank account details not easily accessible to children

If you suspect that a minor has accessed the mtown platform, please report it to our support team immediately.