At mtown, your privacy is more than a promise on paper. We invest in the latest encryption technology and adhere to strict data protection standards to ensure your personal information remains safe and secure at all times.
Six data protection principles at the core of mtown's operations to ensure the security and privacy of every member.
All members' personal data and financial information is encrypted using 256-bit SSL encryption — the same security technology used by leading banking institutions and government agencies worldwide.
Mtown has never and will never sell, rent, or disclose members' personal data to any third party for marketing or commercial purposes without the explicit consent of the member concerned.
We only collect information that is genuinely necessary for platform operations and regulatory compliance. Every type of data collected is clearly explained in this Privacy Policy without ambiguous language.
As an mtown member, you have the right to access, correct, or request deletion of your personal data at any time. Our support team is ready to help you manage your data rights.
The mtown cybersecurity team monitors platform systems around the clock to detect and prevent any unauthorised access attempts, data breaches, or security threats that may arise.
Mtown operations comply with relevant data protection regulations and industry best practices. We continuously update our policies and procedures in line with the latest developments in the data privacy regulatory landscape.
This Privacy Policy explains how mtown collects, uses, stores, and protects your personal information when you use our platform. This document applies to all registered members and visitors accessing the mtown website or mobile app.
We understand that trust is the foundation of the relationship between a platform and its users. That is why we take seriously our responsibility to manage your personal data transparently, responsibly, and securely. Every data management decision at mtown is made with our members' interests and safety as the top priority.
By registering or using mtown services, you agree to the data collection and usage practices described in this Privacy Policy. Please read this document carefully and contact us if you have any questions.
Scope of this policy: This Privacy Policy covers all mtown services including the web platform, mobile app, VIP programme, promotions, customer support, and all our official communication channels.
Mtown collects personal information from you in several different situations. Below is a summary table of the types of data we collect and their purposes:
| Data Category | Example Information | Purpose of Collection |
|---|---|---|
| Identity | Full name, IC number, date of birth | KYC verification, fraud prevention |
| Contact | Phone number, email address | Account communications, customer support |
| Financial | Bank account number, bank name | Deposit and withdrawal processing |
| Technical | IP address, device type, browser | Security, fraud prevention |
| Usage | Game records, transaction history | Account operations, regulatory compliance |
We do not collect information that is unnecessary for platform operations. Any request for additional information will be accompanied by a clear explanation of why it is needed and how it will be used.
Data minimisation principle: mtown only collects data that is strictly necessary. We do not request information such as religion, ethnicity, or other sensitive details unrelated to platform operations.
The personal data we collect is used solely for legitimate and necessary purposes in operating the mtown platform. Specifically, we use your information to:
Marketing communications: If you do not wish to receive promotional communications from us, you may inform the mtown support team at any time and your request will be processed promptly.
Mtown maintains a strict policy regarding the sharing of members' personal data. We does not sell, rent, or trade your personal data to any third party. However, there are limited situations where we may need to share your information:
In all cases above, we ensure that the third parties involved are bound by confidentiality and data security obligations equal to or higher than the standards we uphold ourselves.
Please note: mtown will never ask for your account password via email, WhatsApp, or any other communication channel. Be cautious of anyone claiming to represent mtown and requesting your sensitive information.
The security of your personal data is an absolute priority for mtown. We continuously invest in security infrastructure and comprehensive data protection procedures, including:
Incident response: In the event of any security incident involving members' personal data, mtown has a detailed incident response procedure in place and will notify affected members within a reasonable timeframe.
The mtown platform uses cookies and similar tracking technologies to enhance the user experience and ensure platform security. The following are the types of cookies we use:
You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality and user experience of the mtown platform.
Note on third-party cookies: The mtown platform does not use third-party cookies for advertising purposes that track your activity on other websites outside our platform.
As an mtown member, you hold important rights regarding your personal data. We respect and facilitate the exercise of these rights:
You have the right to request a copy of the personal data we hold about you at any time.
You have the right to request correction of any inaccurate or incomplete personal data.
You may request deletion of your personal data subject to applicable legal obligations.
You have the right to object to the processing of your personal data for direct marketing purposes.
You have the right to receive your personal data in a machine-readable format.
You may request restriction of your data processing under certain specified circumstances.
To exercise any of the rights above, please contact the mtown support team through the available channels. We will process your request within a reasonable timeframe and notify you of the action taken.
Mtown retains members' personal data for as long as your account is active or as long as necessary to fulfil the purposes stated in this Privacy Policy. Generally:
When your personal data is no longer needed, we will delete or anonymise it in accordance with secure data deletion procedures.
Account closure: When you close your mtown account, we will retain the minimum data required to fulfil legal obligations and resolve any outstanding issues before it is permanently deleted.
Mtown reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Whenever we make significant changes, we will:
We encourage you to review this Privacy Policy page regularly. Continued use of the mtown platform after any changes to the terms is considered your acceptance of the updated policy.
Previous version: If you require a copy of a previous version of this Privacy Policy, please contact our support team and we will do our best to fulfil the request within our capacity.
If you have any questions, concerns, or complaints regarding how mtown handles your personal data, or if you wish to exercise any of the data rights outlined in this policy, please contact us through the following channels:
We are committed to responding to all privacy-related enquiries within a reasonable timeframe. Complaints received will be investigated thoroughly and you will be informed of the outcome upon completion.
For general issues related to platform usage, you may also refer to Terms and Conditions and Responsible Gaming us for more information.